Holiday Shipping Deadlines
To increase the likelihood of recieving your order before December 24th we recommend placing your order by these specified dates below.
Standard Shipping - Friday, December 10.
Express Shipping - Wednesday, December 15.
Vancouver Local Pickup - Thursday, December 23.
Due to the extreme weather conditions including flooding, rockslides and mudslides here in BC, many of our orders cannot have a shipping gaurantee time. If your order is very time sensitive we recommend using express shipping methods.
Holiday Returns Policy
Orders placed after November 15th are eligible for returns or exchanges until January 14, 2022.
Canada and USA Shipping
All of our shipping is carbon offset through Pachama.
Shipping is free on orders $130 and up to Canada and the USA.
A $12 flat rate shipping is offered for orders under $130.
Orders are typically fulfilled and sent out within 1-3 business days.
Returns & Exchanges
If you aren't satisfied with your item(s) or would like an exchange for something else we are happy to make it right. To be eligible for an exchange or return, your item(s) must be in its original packaging, unused, and in the same condition that you received it.
Customers are responsible for their return shipping cost. Customers are responsible for sending back the item(s) to us for return or exchange. Please contact us below to get in touch to start your return and exchange process. We do not guarantee we will receive your returned item(s) and we are not responsible for lost merchandise.
Non returnable items include: Headwear, Socks, Sale Items and Gift Cards.
Defective or Damaged Goods
If your item(s) is defective or damaged upon arrival, you have 14 days to contact us upon receiving the parcel to begin your exchange process. Please contact us below for instructions on how to proceed.